Please note: Due to a scheduled system maintenance, Interac e-Transfer will be intermittently unavailable on Friday, July 11th, 2025, between 10:00 pm – 03:00 am PT (01:00 am – 06:00 am ET on Saturday, July 12). We apologize for any inconvenience.
Attention : En raison d’une maintenance programmée du système, les Virements Interac seront indisponibles par intermittence, le Vendredi 11 Juillet 2025, entre 22h00 et 03h00 HP (01h00 et 06h00 le samedi 12 Juillet 2025 HE). Nous sommes désolés des inconvénients.
Have an inquiry? Connect with us.
Peoples Bank is here for you. If you want to open an account, inquire about a mortgage, or if you have any general questions or comments, we’re here to help.
Email us:
Call or visit us:
Accounts
Call us:
Telephone hours: Monday – Friday 5:00am – 4:30pm PST
Toll-Free: 833-309-4860
Vancouver: 778-309-4860
Visit us:
Appointment Hours: Monday – Friday 10:00am – 3:00pm PST
Suite 100 – 888 Dunsmuir St. Vancouver, BC V6C 3K4
Mortgages
For broker inquiries:
Email: [email protected]
Customer service for current mortgage customers:
Note: To better serve you, we are currently transitioning our mortgage customer service system to a new solution. As we work on completing the transition, your customer service support contact will depend on your mortgage number.
If your mortgage number starts with a PS number sequence:
PEOPLES BANK SERVICING
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone : 866-297-7403
Email : [email protected]
Mail :
1000 – 530 8th AVE SW
Calgary, AB, T2P 3S8
For all other mortgage numbers:
PARADIGM c/o Peoples Bank
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone: 877-462-3788
Email: [email protected]
Mail:
Mortgage Servicing Centre
P.O. Box 351 STN C Kitchener, ON N2G 3Y9
Fax: 1-888-753-5842
Our customers’ most common questions:
Where are you located?
We are located in downtown Vancouver at the corner of Dunsmuir and Hornby, Suite 100 – 888 Dunsmuir Street. Pay Parking is available close by in several public parking lots.
I need information about my current mortgage. Who can help me?
To better serve you, we are currently transitioning our mortgage customer service system to a new solution. As we work on completing the transition, your customer service support contact will depend on your mortgage number.
If your mortgage number starts with a PS number sequence:
Phone : 866-297-7403
Email : [email protected]
For all other mortgage numbers:
PARADIGM c/o Peoples Bank
Phone: 877-462-3788
Email: [email protected]
I have a general question about Peoples Bank.
Please use our contact form here, and the appropriate department will respond as soon as possible.
Write to us:
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4