Contact

Call us:
Telephone hours: Monday – Friday 5:00am – 4:30pm PST

Toll-Free: 833-309-4860
Vancouver: 778-309-4860

Visit us:
Appointment Hours: Monday – Friday 10:00am – 3:00pm PST
Suite 100 – 888 Dunsmuir St. Vancouver, BC V6C 3K4

New mortgage inquiries:
Phone: 647-923-8937
Email: [email protected]

For broker inquiries:
Email: [email protected]

Customer service for current mortgage customers:
Note: To better serve you, we are currently transitioning our mortgage customer service system to a new solution. As we work on completing the transition, your customer service support contact will depend on your mortgage number.

If your mortgage number starts with a PS number sequence:

PEOPLES BANK SERVICING
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone : 866-297-7403
Email : [email protected]
Mail :
1000 – 530 8th AVE SW
Calgary, AB, T2P 3S8

For all other mortgage numbers:

PARADIGM   c/o Peoples Bank
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone: 877-462-3788
Email:  [email protected]
Mail:  
Mortgage Servicing Centre
P.O. Box 351 STN C Kitchener, ON N2G 3Y9
Fax: 1-888-753-5842

We are located in downtown Vancouver at the corner of Dunsmuir and Hornby, Suite 100 – 888 Dunsmuir Street. Pay Parking is available close by in several public parking lots.

Our residential mortgages are facilitated through Paradigm Quest.
The phone number is 877-462-3788 and they can be reached from 8:00am – 8:00pm EST.

Please use our contact form here, and the appropriate department will respond as soon as possible.