Have an inquiry? Connect with us.

Peoples Bank is here for you. If you want to open an account, inquire about a mortgage, or if you have any general questions or comments, we’re here to help.

Email us:

Call or visit us:

Accounts

Call us:
Telephone hours: Monday – Friday 8:00am – 4:30pm PST

Toll-Free: 833-309-4860
Vancouver: 778-309-4860

Visit us:
Monday – Friday 9:00am – 4:00pm PST
Suite 100 – 888 Dunsmuir St. Vancouver, BC V6C 3K4

Mortgages

Customer service for current mortgage customers:
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone: 877-462-3788
Email: pbccustomercare@paradigmquest.com

New mortgage inquiries:
Phone: 877-441-1984
Email: residentialmortgages@peoplesbank.ca

New Lending Alternatives mortgage broker inquiries:
In BC
Phone: 604-209-0702
In Ontario
Phone: 647-688-6051
Email: mortgages@peoplesbank.ca

Our customers’ most common questions:

Where are you located?

We are located in downtown Vancouver at the corner of Dunsmuir and Hornby, Suite 100 – 888 Dunsmuir Street. Pay Parking is available close by in several public parking lots.

I need information about my current mortgage. Who can help me?

Our residential mortgages are facilitated through Paradigm Quest.
The phone number is 877-462-3788 and they can be reached from 8:00am – 8:00pm EST.

I have a general question about Peoples Bank.

Please use our contact form here, and the appropriate department will respond as soon as possible.

Write to us:

Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4