We are here to help

Our team is trained to offer you excellent customer service and to support you with your banking needs.

Some of the ways we can assist you:

  • Applying for a mortgage
  • Opening an account such as savings, transaction or Guaranteed Investment Certificates (GIC)
  • Setting up online banking or mobile banking
  • Resetting passwords
  • Answering any questions and inquiries about your accounts, and/or mortgages
  • How to sign up for paper statements or e-statements


Protecting Yourself and Your Finances

Senior couple relaxing in their home

Protecting Yourself Against Financial Abuse

Financial abuse is when someone tries to take or control your money or property for their own benefit, not yours.

Banking with us Page Header

Protecting Yourself Against Fraud and Scams

A scam or a fraud is any scheme designed to steal your money or your personal information, such as your name, driver’s license, or Social Insurance Number (SIN).

Information about Powers of Attorney and Joint Bank Accounts 

It is a good idea to plan ahead for a time when you may need some extra help with your finances. Powers of attorney and joint bank accounts are two common options used for managing financial affairs. You can find out more about the risks and advantages to both here.

Seniors Champion

We have a designated member of our team to help promote Seniors’ interests. If you feel your banking needs are not being met or you have any feedback on how we can best accommodate our Senior customers, please email [email protected]. You can also call us at 604-331-3469 or Toll Free at 833-318-7878, and we can arrange for you to speak with our Seniors Champion.

Our Commitment to Seniors

Our Commitment to Seniors – Annual Report


In addition to the information on our website we have printed brochures available on all our products. We’re happy to share these with you so please let us know the information you would like to receive and we will mail it to you.

Current Government Programs for Seniors

Changes to Registered Retirement Income Funds (RRIF) minimum withdrawals for 2020

Coronavirus Disease (COVID-19)

Ways to Contact Us:

Deposit Accounts
Call Toll Free 833-309-4860 or in Vancouver 778-309-4860
Monday to Friday 8:00am to 4:30pm PST
Email for Deposit Accounts: [email protected]

Residential Mortgages
Call Toll Free 833-309-4861 or in Vancouver 604-331-3464
Monday to Friday 8:00am to 4:30pm PST
Email for Residential Mortgages: [email protected]

Online Contact Us Form:

You can also write to us at:
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

If you live in the metro-Vancouver area, you can contact us to schedule an in-person meeting at our downtown Vancouver premises located on the corner of Dunsmuir and Hornby.

Privacy and Security

View our Privacy and Security policy.

Resolving Your Concerns

If you have a problem or concern about any of the products or services we provide, we encourage you to let us know right away.