We value open communication

At Peoples Bank, we pride ourselves on being transparent in all situations. We value open communication both internally as well as with you.

Our customers’ most common questions:

1. Where is Peoples Bank Located?

We are located in Vancouver, BC. You can visit us at our retail location at Suite 100 – 888 Dunsmuir Street between 9:00am and 4:00pm (Monday to Friday) and our mailing address is:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

2. How should I contact the Deposit Services department?

To contact the Deposit Services department, please use one of the following options:

1. Phone us at 833-309-4860 (toll-free) or 778-309-4860 during business hours from Monday to Friday 8:00am to 4:30pm (PST).

2. E-mail us at deposits@peoplesbank.ca.

3. Visit our retail location in downtown Vancouver located at Suite 100 – 888 Dunsmuir Street between 9:00am and 4:00pm (Monday to Friday).

3. Is Peoples Bank a member of the Canada Deposit Insurance Corporation (CDIC)?

Yes, Peoples Bank is a member of the Canadian Deposit Insurance Corporation (CDIC). All of our deposit accounts are eligible for CDIC coverage up to $100,000 for each product (non-registered, RRSP and TFSA) type. Additional coverage is available for joint accounts. For more information on CDIC coverage, please contact CDIC at 800-461-2342 or visit www.CDIC.ca

4. Is your website secure?

Our top priority is to provide a safe and secure means of accessing our online services. We respect your concerns regarding confidentiality and integrity and have ensured the appropriate safeguards have been implemented. These include: Encryption – Upon accessing this site, all information that you send to us is transmitted over the Internet in an encrypted fashion preventing outsiders from reviewing the information in transit. We use 256-bit SSL encryption to ensure your data remains confidential and unaltered. Firewalls – We have implemented multiple layers of firewalls to ensure that your data remains inaccessible to outsiders. Once your information has been received by our servers, it is protected by our internal systems and is only allowed to be accessed by internally authorized employees. Monitoring – We continuously monitor the health and operation of our security systems and are prepared to take immediate action if required. Our systems are audited to ensure they conform to the latest industry best practices thus ensuring we have implemented the best available security to protect your information.

5. Where can I view your Terms and Conditions?

Click here to consult our legal page to view our Terms and Conditions.

6. Where can I view your Privacy Policy?

Click here to consult our legal page to view our Privacy Policy.

General new customer & account information questions

1. How do I open a new account?

  1. On this site, click on Open an Account 
  2. Select New Client or Existing Client
  3. Select the account type and enter amount
  4. Complete the online application and submit
  5. Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well
  6. Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

2. I have just opened a new account with Peoples Bank, where should I mail my cheque?

Mail your pre-printed personal cheque (made payable to yourself) to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

In the memo area of the cheque, please record your reference number. Please note that we will use this cheque to set up an external link to your financial institution.

3. Why do I need to send a personal pre-printed cheque from my external bank to open my new account?

This cheque allows us to protect the security of your Account and to link your account between Peoples Bank & your financial institution. We require an encoded, pre-printed personal deposit cheque from your External Canadian Financial institution for your initial deposit. Once the cheque clears, we will establish the link with the option for future electronic transfers. If you do not have a pre-printed cheque, please contact us for alternative options.

4. Why do you need my Social Insurance Number to open an account?

Peoples Bank is required by the Canada Revenue Agency (CRA) to obtain and verify your Social Insurance Number.

5. How long will you hold funds on my new deposit?

Click here for our hold policy.

6. Can my business or other organization open an account at Peoples Bank?

Information on this product will be available at a later date.

7. I am not a resident of Canada; can I open an account at Peoples Bank?

Peoples Bank deposit products are available for Canadian Residents only at this time.

8. Can I set up an account for my children?

Yes, Children who have reached the age of majority in the province they reside, must submit an application under their own name.

9. How do I change my address?

If you have online banking:

  1. Log into your online banking
  2. Click on My Profile
  3. Select Change Address
  4. Fill out form and submit

If you do not have online banking please phone us to update your address at 833-309-4860 (toll-free) or 778-309-4860 during business hours from Monday to Friday 8:00am to 4:30pm (PST) or you can send us a written notice, including your name, customer number, and new address, by mail to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

10. How do I close an account?

To close an account at Peoples Bank, please phone us at 833-309-4860 (toll-free) or 604-631-3464 during business hours from Monday to Friday 8:00am to 4:30pm (PST) or send us a written notice by mail to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

11. How do I add/delete external banking information?

We will use your initial cheque when you open your account to establish an external link. You will need to provide us with a pre-printed void cheque to add additional external links to your financial institutions. If you do not have any cheques, you can provide a Direct Deposit form from your bank that has been stamped by your local branch. Please complete our Account Link Authorization Form along with your void cheque/direct deposit form, click here for Account Forms. If you want to delete external banking information; this can be done by logging into your online account and deleting the link.

Guaranteed Investment Certificate questions

1. How do I open a GIC account at Peoples Bank?

For existing customers

If you have the funds in your Peoples Bank account, you can use online banking to set up your GIC.

  1. Log in to online banking
  2. Go to Account Services
  3. Open a New Account, Term Deposit
  4. Choose the term length, then select ‘Open account’, and follow the prompts

For new customers

  1. On this site, click on Open an Account
  2. Select New Client
  3. Select GIC from the drop-down menu, enter the amount for investment
  4. Continue and choose a term using the drop-down menu
  5. Complete the online application and submit
  6. Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well
  7. Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

2. What is the minimum deposit?

Minimum deposit for GICs is $1,000.

3. What happens to my GIC at maturity?

If instructions for the maturing GIC are not received by the date of maturity, the principal and interest will automatically renew for the same term at the posted rate in effect on the maturity date. After the renewal, you will have 10 business days to either cancel the transaction or change the term of your account. Maturity instructions can be provided anytime once the account is open. To provide maturity instructions, please phone us at 833-309-4860 (toll-free) or 778-309-4860 during our business hours Monday to Friday 8:00am to 4:30pm (PST).

4. What are the current GIC rates?

Click here to view our current rates.

5. What happens if I need the funds from my GIC prior to maturity?

Our GICs are not redeemable prior to maturity. If you think you will require funds prior to the maturity date, you may want to take advantage of our high interest e-Savings account.

e-Savings account questions

1. How do I open an e-Savings account at Peoples Bank?

For existing customers

You can use online banking to set up your savings account and transfer money from your linked account.

  1. Log in to online banking
  2. Go to Account Services
  3. Open a New Account, Savings Account
  4. Choose the account type then select ‘Open account’, and follow the prompts

For new customers

  1. On this site, click on Open an account
  2. Select New Client
  3. Select e-Savings Account from drop-down menu and enter initial deposit amount
  4. Complete the online application and submit
  5. Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well.
  6. Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

2. How do I deposit funds into my e-Savings account?

Funds can be deposited into your account by electronic transfer of funds from your externally linked account or by mailing us a cheque.

3. What is the minimum deposit?

There is no minimum deposit for the e-Savings account.

4. Can I pay bills from this account?

No, we do not allow bill payments for e-Savings accounts at this time.

5. How do I access funds from this account?

To access funds from your account, you can initiate an electronic transfer of funds to your externally linked financial institution.

6. What are the fees on my account?

Peoples Bank does not charge any fees for the e-Savings Account.

7. Will the interest rate change?

The interest rate on the e-Savings account is variable and subject to change. The interest is calculated daily and paid monthly.

8. Can I transfer funds to more than one external financial institution?

One of the features of our online banking system is the ability to have multiple externally linked financial institutions. You will need to provide us with a pre-printed VOID cheque for each account that you would like to add. If you do not have any cheques, you can provide a Direct Deposit form from your bank that has been stamped by your local branch. Please complete our Account Link Authorization Form along with your void cheque/direct deposit form, click here for Account Forms.

Statement questions

1. How often will I receive a statement?

Statements will be available for all your products held in the online banking platform on a monthly basis.

2. How do I view my statement online?

To view your e-statements online, log into your online account and select the e-Statement button. Then select “Click here to download your statement”, you are now able to select and open the statement you would like to view.

3. Can I download my statement into Personal Financial Management Software?

Yes, you are able to download account activity to a few Personal Financial Management Software programs, including: Quicken, Quickbooks, Microsoft Money, and Sage 50. You are also able to download to a Comma Delimited (Excel) or PDF file.

To do this, go to Account Activity, indicate the accounts you wish to download and the date range then select Advanced Options where you will select what types of transactions you want to download and the format.

4. How do I dispute a transaction on my statement?

You are required to notify Peoples Bank of any errors or omissions in this statement within 30 days of the statement date. If no errors are reported within this timeframe, the statement will be considered correct. If you have any questions regarding your statement, contact us at 778-309-4860 or 833-309-4860 (toll-free).

Tax documentation information questions

1. I have a joint account, why is only one Social Insurance number listed on the T5?

The T5 form supplied by the Canada Revenue Agency (CRA) provides space for the primary owner; however, the interest earned can be reported by any of the registered owners. For further information check with the CRA at https://www.canada.ca/en/revenue-agency.html.

2. I have misplaced my tax documentation, can a duplicate be sent?

If you require a duplicate of any tax document we produce, please contact us during regular business hours (Monday to Friday 8:00am to 4:30pm PST) at 778-309-4860 or 833-309-4860 (toll-free).

Online banking questions

1. How do I set up my online banking?

After we have set up your account we will provide instructions that will walk you through the online activation procedure.

  1. Click “Sign In”.
  2. Enter your new customer number
  3. Enter the temporary password provided
  4. Follow the prompts
  5. Note: Your password must be a minimum of 8 and maximum of 30 characters and must include both an upper and lower case letter, one number and one special character.

2. Why am I being asked to set up Added Security Features when I log in?

Increased Authentication provides an additional layer of security to the login process. This feature requires you to select three challenge questions. When you log into online banking, you may have to answer a challenge question. 

3. What do I do if I forget my online password?

If you have forgotten your online password, please contact us during regular business hours (Monday to Friday 8:00am to 4:30pm PST) at 778-309-4860 or 833-309-4860 (toll-free). 

4. What do I do if I forget my security questions?

If you have forgotten your security questions, please contact us during regular business hours (Monday to Friday 8:00am to 4:30pm PST) at 778-309-4860 or 833-309-4860 (toll-free).

5.What can I do with my online account?

  • Check your current balances
  • Transfer funds internally
  • Transfer funds to external financial institutions
  • View your transactions
  • View your statements online
  • Download activity to your accounting software

6. Are there fees for online banking?

Peoples Bank does not currently charge any fees for online banking services.

7. Can I set up scheduled and recurring transfers?

Scheduled and recurring transfers can be set up easily by logging in to your online account and selecting the Transfer button. You can easily specify the date range and the frequency of the transfer. You will also have the ability to review all your transfers online. 

8. Can I transfer funds to another Financial Institution?

Transfers can be made to and from your other financial institutions. First, we need you to provide us with a void cheque to establish a link to your other bank accounts and then you can log in to your online account and transfers funds at any time. Select the transfer button and complete the transfer information required.