Account FAQs

We are located in Vancouver, BC. You can visit us at our retail location at Suite 100 – 888 Dunsmuir Street between 9:00am and 4:00pm (Monday to Friday) and our mailing address is:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

To contact the Deposit Services department, please use one of the following options:

1. Phone us at 833-309-4860 (toll-free) or 778-309-4860 during business hours from Monday to Friday 8:00am to 4:30pm (PST).

2. E-mail us at [email protected].

3. Visit our retail location in downtown Vancouver located at Suite 100 – 888 Dunsmuir Street between 9:00am and 4:00pm (Monday to Friday).

Peoples Bank is a member of the Canadian Deposit Insurance Corporation (CDIC).  The products offered through Deposit Services are eligible for coverage. To calculate coverage, please visit CDIC calculator. For more information on CDIC coverage, please contact CDIC at 800-461-2342 or visit www.CDIC.ca

Our top priority is to provide a safe and secure means of accessing our online services. We respect your concerns regarding confidentiality and integrity and have ensured the appropriate safeguards have been implemented. These include: Encryption – Upon accessing this site, all information that you send to us is transmitted over the Internet in an encrypted fashion preventing outsiders from reviewing the information in transit. We use 256-bit SSL encryption to ensure your data remains confidential and unaltered. Firewalls – We have implemented multiple layers of firewalls to ensure that your data remains inaccessible to outsiders. Once your information has been received by our servers, it is protected by our internal systems and is only allowed to be accessed by internally authorized employees. Monitoring – We continuously monitor the health and operation of our security systems and are prepared to take immediate action if required. Our systems are audited to ensure they conform to the latest industry best practices thus ensuring we have implemented the best available security to protect your information.

Click here to consult our legal page to view our Terms and Conditions.

Click here to consult our legal page to view our Privacy Policy.

1. On this site, click on Open an Account 
2. Select New Client or Existing Client
3. Select the account type and enter amount
4. Complete the online application and submit
5. Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well
6. Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

Peoples Bank’s Acceptable Government-Issued Photo Identification List includes, but is not limited to the following: click here

If you are using an Android device, the one-time code link within the email received should be opened in the default android browser and not the mail application browser.

This can be done while selecting the one-time code option and holding down the button for a few seconds. This should generate a small pop up with options to open in a new browser/tab 

OR

You can click the one-time code option in the mail application and then click on the ellipsis (3 dots) on the top right-hand corner of the screen and select open in browser (chrome) 

Both these options create a separate session that can be entered and exited from so you can open the one-time code from the email, return to the session and enter.

If the above does not resolve the issue, we recommend you access the email from a desktop/laptop or if the issue persists please call us (Vancouver: 778-309-4860, Toll Free: 833-309-4860). 

Mail your pre-printed personal cheque (made payable to yourself) to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

In the memo area of the cheque, please record your reference number. Please note that we will use this cheque to set up an external link to your financial institution.

This cheque allows us to protect the security of your Account and to link your account between Peoples Bank & your financial institution. We require an encoded, pre-printed personal deposit cheque from your External Canadian Financial institution for your initial deposit. Once the cheque clears, we will establish the link with the option for future electronic transfers. If you do not have a pre-printed cheque, please contact us for alternative options.

Peoples Bank is required by the Canada Revenue Agency (CRA) to obtain and verify your Social Insurance Number.

Click here for our hold policy.

Information on this product will be available at a later date.

Peoples Bank deposit products are available for Canadian Residents only at this time.

Yes, Children who have reached the age of majority in the province they reside, must submit an application under their own name.

If you have online banking:

1. Log into your online banking
2. Click on My Profile
3. Select Change Address
4. Fill out form and submit

If you do not have online banking please phone us to update your address at 833-309-4860 (toll-free) or 778-309-4860 during business hours from Monday to Friday 8:00am to 4:30pm (PST) or you can send us a written notice, including your name, customer number, and new address, by mail to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

To close an account at Peoples Bank, please phone us at 833-309-4860 (toll-free) or 604-631-3464 during business hours from Monday to Friday 8:00am to 4:30pm (PST) or send us a written notice by mail to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

We will use your initial cheque when you open your account to establish an external link. You will need to provide us with a pre-printed void cheque to add additional external links to your financial institutions. If you do not have any cheques, you can provide a Direct Deposit form from your bank that has been stamped by your local branch. Please complete our Account Link Authorization Form along with your void cheque/direct deposit form, click here for Account Forms. If you want to delete external banking information; this can be done by logging into your online account and deleting the link.

Once you have applied for an account, you will be provided a Reference # for your application. You will not have a log in until we receive your documents for account opening. Once your account is opened, then you will receive an email with your login information.

A GIC will require either an e-Savings or EasyTransaction account to access your GIC funds upon maturity.

We will send you a notification if the available balance in your account drops below $100 or another amount set by you. Low balance alerts are designed to keep you informed and help you manage your money.

No account charges or penalties are incurred if your available balance is low. Please note our banking system will not process customer-initiated transactions that would put your account balance below $0.00. However, a system-generated transaction, such as a service charge could put your account in a negative balance. If your balance does go below $0.00, kindly review and make an online deposit.

You can find out more about low balance alerts on the Financial Consumer Agency of Canada’s website.

You will automatically be enrolled to receive low balance alerts if you have an e-Savings or EasyTransaction account and a valid email address on file. If you have a joint account, both account holders will receive alerts.

After initial enrollment, you can manage your alert preferences, including which accounts you wish to receive alerts for, in your mobile app or through online banking (find out how below).

To opt-out of receiving low balance alerts or modify preferences, including changing the preset threshold of $100 to a different amount or the method of receiving the alerts, follow these easy steps:

On your Peoples Bank Mobile App:

Step 1: Sign into your mobile banking app

Step 2: Go to Alerts, then Manage Alerts

Step 3: Choose which alerts to update, enable, or disable

Step 4: Click Save Changes

Through Online Banking at Peoples Bank

Step 1: Sign into your online banking

Step 2: Go to Message and Alerts, then Manage Alerts

Step 3: Choose which alerts to update, enable, or disable

Step 4: Click Submit to save changes

You can also enable or update other alerts through your online banking or mobile app for:

• New Payee Added
• Password Changed
• Online Login
• Interac e-Transfer®
• Online Banking Account Locked Out

If you have any questions or need assistance, feel free to call us at a 778-309-4860 or toll-free 833-309-4860 or email us at [email protected]

For existing customers

You can use online banking to set up your EasyTransaction account and transfer money from your linked account.

1. Log in to online banking
2. Go to Account Services
3. Open a New Account, EasyTransaction account
4. Choose the account type then select ‘Open account’, and follow the prompts

For new customers

1. On this site, click on Open an account
2. Select New Client
3. Select EasyTransaction account from drop-down menu and enter initial deposit amount
4. Complete the online application and submit
5. Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well.
6. Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

Funds can be deposited into your account by electronic transfer of funds from your externally linked account or by mailing us a cheque.

There is no minimum deposit for the EasyTransaction account.

Yes, you can pay your bills using the online bill payment feature.

To access funds from your account, you can initiate an electronic transfer of funds to your externally linked financial institution.

Pay-as-you-go account does not have a monthly fee.

Bundled account has a monthly fee of $3.95

Refer to account fees page for full list of transaction fees for both packages (click here)

One of the features of our online banking system is the ability to have multiple externally linked financial institutions. You will need to provide us with a pre-printed VOID cheque for each account that you would like to add. If you do not have any cheques, you can provide a Direct Deposit form from your bank that has been stamped by your local branch. Please complete our Account Link Authorization Form along with your void cheque/direct deposit form, click here for Account Forms.

For questions relating to Interac, you can view our Interac FAQ document by clicking here.

For existing customers

If you have the funds in your Peoples Bank account, you can use online banking to set up your GIC.

1. Log in to online banking
2. Go to Account Services
3. Open a New Account, Term Deposit
4. Choose the term length, then select ‘Open account’, and follow the prompts

For new customers

1. On this site, click on Open an Account
2. Select New Client
3. Select GIC from the drop-down menu, enter the amount for investment
4. Continue and choose a term using the drop-down menu
5. Complete the online application and submit
6. Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well
7. Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

Minimum deposit for GICs is $1,000.

If instructions for the maturing GIC are not received by the date of maturity, the principal and interest will automatically renew for the same term at the posted rate in effect on the maturity date. After the renewal, you will have 10 business days to either cancel the transaction or change the term of your account. Maturity instructions can be provided anytime once the account is open. To provide maturity instructions, please phone us at 833-309-4860 (toll-free) or 778-309-4860 during our business hours Monday to Friday 8:00am to 4:30pm (PST).

Click here to view our current rates.

Our GICs are not redeemable prior to maturity. If you think you will require funds prior to the maturity date, you may want to take advantage of our high interest e-Savings account.

To provide maturity instructions, please call our customer service line toll-free at 1-833-309-4860 or 778-309-4860. Unfortunately we cannot accept maturity instructions online or via email. For the protection of our clients, we need to identify our clients over the phone before making any changes on accounts.

For existing customers

You can use online banking to set up your savings account and transfer money from your linked account.

1. Log in to online banking
2. Go to Account Services
3. Open a New Account, Savings Account
4. Choose the account type then select ‘Open account’, and follow the prompts

For new customers

1. On this site, click on Open an account
2. Select New Client
3. Select e-Savings Account from drop-down menu and enter initial deposit amount
4. Complete the online application and submit
5. Print the Deposit Confirmation page for your records, a confirmation email will be sent to you as well.
6. Mail your preprinted personal cheque, made payable to yourself, with your application reference number written on the front to:

Peoples Bank of Canada
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4

Funds can be deposited into your account by electronic transfer of funds from your externally linked account or by mailing us a cheque.

There is no minimum deposit for the e-Savings account.

No, we do not allow bill payments for e-Savings accounts at this time.

To access funds from your account, you can initiate an electronic transfer of funds to your externally linked financial institution.

Peoples Bank does not charge any fees for the e-Savings Account.

The interest rate on the e-Savings account is variable and subject to change. The interest is calculated daily and paid monthly.

One of the features of our online banking system is the ability to have multiple externally linked financial institutions. You will need to provide us with a pre-printed VOID cheque for each account that you would like to add. If you do not have any cheques, you can provide a Direct Deposit form from your bank that has been stamped by your local branch. Please complete our Account Link Authorization Form along with your void cheque/direct deposit form, click here for Account Forms.

Statements will be available for all your products held in the online banking platform on a monthly basis.

To view your e-statements online, log into your online account and select the e-Statement button. Then select “Click here to download your statement”, you are now able to select and open the statement you would like to view.

Yes, you are able to download account activity to a few Personal Financial Management Software programs, including: Quicken, Quickbooks, Microsoft Money, and Sage 50. You are also able to download to a Comma Delimited (Excel) or PDF file.

To do this, go to Account Activity, indicate the accounts you wish to download and the date range then select Advanced Options where you will select what types of transactions you want to download and the format.

You are required to notify Peoples Bank of any errors or omissions in this statement within 30 days of the statement date. If no errors are reported within this timeframe, the statement will be considered correct. If you have any questions regarding your statement, contact us at 778-309-4860 or 833-309-4860 (toll-free).

The T5 form supplied by the Canada Revenue Agency (CRA) provides space for the primary owner; however, the interest earned can be reported by any of the registered owners. For further information check with the CRA at https://www.canada.ca/en/revenue-agency.html.

If you require a duplicate of any tax document we produce, please contact us during regular business hours (Monday to Friday 8:00am to 4:30pm PST) at 778-309-4860 or 833-309-4860 (toll-free).

After we have set up your account, we will provide instructions via email that will walk you through the online activation procedure.

1. Click “Sign In”.
2. Enter your new customer number
3. Enter the temporary password provided
4. Follow the prompts
5. Note: Your password must be a minimum of 9 and maximum of 30 characters and must include both an upper and lower case letter, one number and one special character.

If you have forgotten your password or locked yourself out of online or mobile banking, you can reset it if you have successfully enrolled in 2- Step verification. If you have not enabled 2-Step verification, please contact us during regular business hours (Monday to Friday 5:00am to 4:30pm PST) at 778-309-4860 or 833-309-4860 (toll-free).

To reset your password, follow these steps:

• Select “Forgot Password” on the login screen
• Enter in your customer number and date of birth
• Select continue
• The 2-step verification code will be sent to your selected method of contact
• Enter in the code you have received
• Select continue
• Verification Code Successfully Validated will be displayed
• Select continue to proceed
• Enter in your new password. Your password must be a minimum of 9 and a maximum of 30 characters. It must include an upper and lower case letter, one number and one special character from the following characters @#$-|’!
• Select continue
• Successful password reset screen will be displayed.
• Click “Go to login” to return to login screen to login with new password
• If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00am to 4:30 pm PT) at 778-309-4860 or 833-309-4860

If you have forgotten your security questions, please contact us during regular business hours (Monday to Friday 8:00am to 4:30pm PST) at 778-309-4860 or 833-309-4860 (toll-free).

• Check your current balances
• Transfer funds internally
• Transfer funds to external financial institutions
• View your transactions
• View your statements online
• Download activity to your accounting software

Peoples Bank does not currently charge any fees for online banking services.

Scheduled and recurring transfers can be set up easily by logging in to your online account and selecting the Transfer button. You can easily specify the date range and the frequency of the transfer. You will also have the ability to review all your transfers online. 

Transfers can be made to and from your other financial institutions. First, we need you to provide us with a void cheque to establish a link to your other bank accounts and then you can log in to your online account and transfers funds at any time. Select the transfer button and complete the transfer information required.

If you have not changed your Online Banking Password in the last 2 years you will be asked to reset your password in Online Banking. If you are logging into the Mobile App, you will be asked to go to Online Banking to update your password first.  

2-Step verification is an extra layer of security to log into your online banking to protect you and your account information. 2-Step verification will replace the security challenge questions. This additional step in the sign in process authenticates you and further secures your login credentials and account information.

In addition to your customer number and password, you will be asked to enter in a code that we will send to you via text message or email, whichever method you prefer.

You can select “Not Now” to skip enrollment however there is a grace period. Once the grace period is finished, you will be required to enroll to login.

To enroll in 2-Step verification, follow these steps:

• On the initial login page, enter your customer number and password
• For new clients logging in for your first time, you will be required to acknowledge the Direct Services agreement and change your password to proceed
• Next, you will be prompted to enroll in 2-Step verification
• Select your preferred contact method by entering in your contact information
• A verification code will be sent to your preferred contact method. If you choose not to enable 2-step verification at this time, you can select Not Now. However, you will be prompted to enable this each time you login, so we strongly encourage you to enable this enhanced security feature
• The Verification code is only valid for 10 minutes, if the code is entered after the time has expired, you will need to request a new code
• Enter in your verification code and select continue
• Enrollment complete will be displayed indicating 2-Step verification has been successful
• Select continue to login into online banking
• If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00am to 4:30 pm PT) at 778-309-4860 or 833-309-4860

If you have not received your verification code, you can select to have it resent to you again. We also recommend checking the contact method information entered. If the contact method information was entered incorrectly, this can be updated from Online or Mobile Banking.

Yes, you can enroll in 2-Step verification in Mobile Banking.

If you wish to update your contact methods for 2-Step verification after enrollment, follow these steps:

• Login into Online Banking
• Select Profile and Preferences from the menu options (or settings if updating your contact methods in mobile banking)
• Select Change 2-Step Verification information
• Update your contact information
• If you are adding a new method of contact, a verification code will be sent to the selected method to complete enrollment again
• If both methods are entered, you can delete or remove one. You cannot delete or remove both as one contact method needs to be active for 2-Step verification. 
• If you experience any issues, please contact us during regular business hours (Monday to Friday 5:00am to 4:30 pm PT) at 778-309-4860 or 833-309-4860