Please note: As part of our system upgrade, you may have received an e-mail confirmation with a case number if you have contacted Peoples Bank in the past. If you have not contacted us recently, and currently do not require assistance, please disregard this e-mail. We apologize for any inconvenience and confusion on this matter.
Attention : Dans le cadre de la mise à jour de notre système, vous avez peut-être reçu un courriel de confirmation avec un numéro de dossier si vous avez contacté Peoples Group dans le passé. Si vous ne nous avez pas contactés récemment et n'avez actuellement pas besoin d’assistance, vous pouvez ignorer ce courriel. Nous nous excusons pour tout désagrément ou confusion causés.
Have an inquiry? Connect with us.
Peoples Bank is here for you. If you want to open an account, inquire about a mortgage, or if you have any general questions or comments, we’re here to help.
Email us:
Call or visit us:
Accounts
Call us:
Telephone hours: Monday – Friday 5:00am – 4:30pm PST
Toll-Free: 833-309-4860
Vancouver: 778-309-4860
Visit us:
Appointment Hours: Monday – Friday 10:00am – 3:00pm PST
Suite 100 – 888 Dunsmuir St. Vancouver, BC V6C 3K4
Mortgages
New mortgage inquiries:
Phone: 647-923-8937
Email: [email protected]
For broker inquiries:
Email: [email protected]
Customer service for current mortgage customers:
Note: To better serve you, we are currently transitioning our mortgage customer service system to a new solution. As we work on completing the transition, your customer service support contact will depend on your mortgage number.
If your mortgage number starts with a PS number sequence:
PEOPLES BANK SERVICING
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone : 866-297-7403
Email : [email protected]
Mail :
1000 – 530 8th AVE SW
Calgary, AB, T2P 3S8
For all other mortgage numbers:
PARADIGM c/o Peoples Bank
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone: 877-462-3788
Email: [email protected]
Mail:
Mortgage Servicing Centre
P.O. Box 351 STN C Kitchener, ON N2G 3Y9
Fax: 1-888-753-5842
Our customers’ most common questions:
Where are you located?
We are located in downtown Vancouver at the corner of Dunsmuir and Hornby, Suite 100 – 888 Dunsmuir Street. Pay Parking is available close by in several public parking lots.
I need information about my current mortgage. Who can help me?
Our residential mortgages are facilitated through Paradigm Quest.
The phone number is 877-462-3788 and they can be reached from 8:00am – 8:00pm EST.
I have a general question about Peoples Bank.
Please use our contact form here, and the appropriate department will respond as soon as possible.
Write to us:
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4