Please note: Please be advised that due to ongoing labour disruptions at Canada Post, there may be delays in mail delivery. As a result, this may impact our ability to process and deliver certain services. If you are affected and need to discuss alternative methods to serve you better, please click here to contact us.
Please note that call wait times may be longer than usual. We appreciate your patience and understanding.
Attention : Notez qu’en raison d’une interruption de travail à Postes Canada, il pourrait y avoir des retards dans la livraison du courrier. Par conséquent, cela peut avoir une incidence sur notre capacité à traiter certaines transactions et à fournir certains services. Veuillez cliquer ici pour communiquer avec nous si cette situation vous affecte ou si vous voulez discuter d’autres façons de mieux vous servir.
Prenez note que les temps d’attentes pourraient être plus longs que d’habitude. Nous vous remercions de votre patience et de votre compréhension.
Have an inquiry? Connect with us.
Peoples Bank is here for you. If you want to open an account, inquire about a mortgage, or if you have any general questions or comments, we’re here to help.
Email us:
Call or visit us:
Accounts
Call us:
Telephone hours: Monday – Friday 5:00am – 4:30pm PST
Toll-Free: 833-309-4860
Vancouver: 778-309-4860
Visit us:
Appointment Hours: Monday – Friday 10:00am – 3:00pm PST
Suite 100 – 888 Dunsmuir St. Vancouver, BC V6C 3K4
Mortgages
For broker inquiries:
Email: [email protected]
Customer service for current mortgage customers:
Note: To better serve you, we are currently transitioning our mortgage customer service system to a new solution. As we work on completing the transition, your customer service support contact will depend on your mortgage number.
If your mortgage number starts with a PS number sequence:
PEOPLES BANK SERVICING
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone : 866-297-7403
Email : [email protected]
Mail :
1000 – 530 8th AVE SW
Calgary, AB, T2P 3S8
For all other mortgage numbers:
PARADIGM c/o Peoples Bank
Hours of operation: Monday – Friday 8:00am – 8:00pm EST
Phone: 877-462-3788
Email: [email protected]
Mail:
Mortgage Servicing Centre
P.O. Box 351 STN C Kitchener, ON N2G 3Y9
Fax: 1-888-753-5842
Our customers’ most common questions:
Where are you located?
We are located in downtown Vancouver at the corner of Dunsmuir and Hornby, Suite 100 – 888 Dunsmuir Street. Pay Parking is available close by in several public parking lots.
I need information about my current mortgage. Who can help me?
To better serve you, we are currently transitioning our mortgage customer service system to a new solution. As we work on completing the transition, your customer service support contact will depend on your mortgage number.
If your mortgage number starts with a PS number sequence:
Phone : 866-297-7403
Email : [email protected]
For all other mortgage numbers:
PARADIGM c/o Peoples Bank
Phone: 877-462-3788
Email: [email protected]
I have a general question about Peoples Bank.
Please use our contact form here, and the appropriate department will respond as soon as possible.
Write to us:
Suite 1400 – 888 Dunsmuir Street
Vancouver, BC V6C 3K4