At Peoples Bank, we understand that life can throw unexpected challenges your way. We’re committed to helping you navigate through these times, especially when it comes to managing your mortgage payments. Whether you’re facing temporary financial difficulties or seeking assistance due to unforeseen circumstances, we have a range of relief measures and resources available to help you stay on track with your homeownership journey.

We offer a variety of mortgage payment relief options designed to provide temporary assistance, so you can continue to enjoy the comfort and security of your home. Some of the relief options are:

  • Waiving any applicable pre-payment penalties in the event of a sale
  • Waiving internal fees and costs
  • Extending the amortization period
  • Referring insured mortgages to the Mortgage Insurer HOAP (Homeowner Assistance Program)

Please note that relief measures are assessed on an individual basis to determine the appropriateness for consumers. Factors considered include: the eligibility criteria; the associated clients’ risk; and the existence of material changes in the client’s risk on an ongoing basis.

Getting the assistance you need is straightforward: simply contact our Customer Service Specialist at
877-462-3788 or [email protected]. They will guide you through the process and discuss the relief options that best suit your situation.

For further resources, you can also view the guidelines provided by the Financial Consumer Agency of Canada (FCAC) by clicking here.

Peoples Bank is committed to helping you navigate financial uncertainties and providing the support you need to secure your home and your future. Together, we’ll find the best path forward.